We have an opportunity for a Quality Control Agent to join our team on a contract basis.

This role is focused on ensuring the accuracy, integrity, and quality of market research data collected through various methods. You will work closely with project teams, clients, and fieldwork agents to maintain high-quality standards across all deliverables.

 What You’ll Do:

• Conduct thorough data cleaning and quality assurance on research data (including grammar, consistency, and accuracy checks)
• Verify data against source materials (e.g. call recordings, surveys) to ensure validity
• Analyse datasets to identify trends, gaps, or inconsistencies
• Manage and respond to client queries related to data quality and integrity
• Monitor and review the work of fieldwork/QC agents to ensure adherence to quality standards
• Provide progress updates and insights to internal stakeholders
• Support project timelines by tracking, consolidating, and preparing data for delivery
• Assist with improving quality control processes and workflows

 What You Bring

• Strong Excel skills (critical requirement for success in this role)
• High attention to detail with strong editing and data cleaning capabilities
• Ability to work with large datasets and multiple data sources
• Strong communication skills and ability to engage with stakeholders
• Ability to manage deadlines and work under pressure

 Qualifications:

• Matric (Grade 12) is required
• Additional certifications in Data Analysis or Excel will be advantageous

Advantageous:

• Experience in market research quality control or data validation
• Experience working with CATI / survey data
• Exposure to team coordination or QC oversight